We are committed to protecting your personal information and complying with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, store, and protect your personal information, and outlines your rights.



1. Information We Collect



When you engage with G Star Entertainment, purchase tickets, attend our events, or interact with our services, we may collect personal information including:



• Full name
• Date of birth
• Email address
• Phone number
• Ticket purchase and attendance details



We only collect personal information that is reasonably necessary for our business operations.



2. Basis for Collection



We collect personal information where it is necessary to:



• Sell and manage event tickets
• Verify age and eligibility for entry
• Communicate important event-related information
• Provide customer support
• Send marketing and promotional communications
• Comply with legal and regulatory obligations



3. How We Collect Information



We collect personal information in the following ways:



• Directly from you when you purchase tickets, register for events, subscribe to communications, or contact us.
• Through third-party ticketing and event management platforms used to sell tickets and manage registrations
• Where third-party platforms are used, they collect information on our behalf. We take reasonable steps to ensure these partners comply with New Zealand privacy and data protection requirements.



4. Payment Information



All payment information is collected and processed securely by our third-party payment provider, Stripe.



G Star Entertainment does not store, process, or retain full credit or debit card details on its systems. Stripe manages payment data in accordance with applicable security standards.



5. How We Use Your Information



We use your personal information to:



• Provide event updates, notifications, and operational communications
• Send marketing and promotional communications relating to G Star Entertainment
• Share relevant offers and information within our family of companies
• Improve our events, services, and customer experience



By purchasing a ticket, you consent to G Star Entertainment communicating with you regarding event-related information and marketing communications. You may opt out of marketing communications at any time.



6. Sharing of Personal Information



Your personal information may be shared with:



• Related companies within the G Star group for business and marketing purposes
• Event venues, security providers, contractors, and suppliers where reasonably necessary to deliver events

• Third-party service providers (including ticketing platforms, email services, and payment processors) that assist us in operating our business



We do not sell personal information.



We will only disclose personal information to third parties outside our organisation where:

• Disclosure is required or authorised by law
• Disclosure is necessary to protect health and safety
• You have provided explicit consent



7. Cookies and Website Tracking



Our website may use cookies and similar tracking technologies to:



• Improve website functionality
• Analyse website traffic and usage
• Deliver relevant content and communications



You can control cookie settings through your browser. Disabling cookies may affect website functionality.



8. International Data Transfers



Some of our service providers may store or process personal information outside New Zealand.



Where personal information is transferred overseas, we take reasonable steps to ensure:



• The recipient country has comparable privacy protections, or
• Appropriate contractual safeguards are in place to protect your information



9. Storage and Security of Information



We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, or modification.



Security measures include:



• Secure digital systems and platforms
• Restricted internal access to personal data
• Use of reputable third-party service providers



While no system can be guaranteed completely secure, we actively work to safeguard your information.



10. Data Retention



We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, or as required by law.



When personal information is no longer required, it is securely deleted or anonymised.



11. Data Breach Notification



In the event of a privacy breach that is likely to cause serious harm, we will:



• Notify affected individuals as soon as practicable
• Notify the Office of the Privacy Commissioner, as required under the Privacy Act 2020



12. Your Rights



Under the Privacy Act 2020, you have the right to:



• Request access to personal information we hold about you
• Request correction of inaccurate or outdated information
• Request a copy of your personal information
• Opt out of marketing communications at any time



Requests can be made using the contact details below.



13. Complaints



If you believe we have breached your privacy rights, you may contact us at:



info@gstar.co.nz



We will respond to privacy-related complaints within a reasonable timeframe.